Terms of Service

By accessing and using the website of Qingdao Zhengya Rubber Industrial CO.,LTD ("Company," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement.

1.1 Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Qingdao Zhengya Rubber Industrial CO.,LTD.

1.2 Modifications

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms of Service.

Qingdao Zhengya Rubber Industrial CO.,LTD is a manufacturer and supplier of high-quality rubber products, specializing in:

2.1 Service Scope

• Product manufacturing and customization
• Wholesale and retail sales
• Technical consultation and support
• Quality assurance and testing
• Global shipping and logistics
• After-sales service and support

2.2 Service Availability

Our services are available worldwide, subject to applicable laws and regulations. We reserve the right to refuse service to any person or entity for any reason.

By using our services, you agree to comply with all applicable laws and regulations and the following obligations:

3.1 Lawful Use

• Use our services only for lawful purposes
• Comply with all applicable local, state, national, and international laws
• Respect the rights of others
• Not engage in any fraudulent activities

3.2 Prohibited Activities

• Reverse engineering or copying our products
• Using our trademarks or intellectual property without permission
• Providing false or misleading information
• Attempting to gain unauthorized access to our systems
• Interfering with the proper working of our website or services

3.3 Account Security

If you create an account with us, you are responsible for maintaining the security of your account and password. You agree to accept responsibility for all activities that occur under your account.

4.1 Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Qingdao Zhengya Rubber Industrial CO.,LTD and its licensors.

4.2 User Content

By submitting content to us (such as feedback, suggestions, or testimonials), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content.

4.3 Respect for Third-Party Rights

We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on our website infringes your intellectual property rights, please contact us immediately.

5.1 Product Information

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.

5.2 Pricing

• All prices are quoted in USD unless otherwise specified
• Prices may vary based on quantity, customization, and market conditions
• We reserve the right to modify prices at any time without prior notice
• Special offers and discounts are subject to terms and conditions

5.3 Product Availability

Product availability is subject to stock levels and manufacturing capacity. We reserve the right to discontinue products or limit quantities at any time.

6.1 Order Process

• Orders must be placed through our official channels
• All orders are subject to our acceptance and confirmation
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee product availability

6.2 Payment Terms

6.3 Currency and Taxes

All transactions are conducted in USD unless otherwise agreed. Customers are responsible for any applicable taxes, duties, or customs fees in their jurisdiction.

7.1 Shipping Methods

• Sea Freight: Most economical for large orders
• Air Freight: Faster delivery for urgent orders
• Express Courier: For samples and small orders
• Land Transport: For neighboring countries

7.2 Delivery Terms

We offer various Incoterms including FOB, CIF, CFR, and EXW. The specific terms will be agreed upon during order negotiation.

7.3 Delivery Time

7.4 Risk Transfer

Risk of loss and title for products pass to you upon delivery to the carrier, except as otherwise specified in the applicable Incoterms.

8.1 Return Policy

We accept returns under the following conditions:

• Products must be in original condition and packaging
• Return request must be made within 30 days of delivery
• Defective or damaged products will be replaced or refunded
• Custom-made products are generally non-returnable

8.2 Return Process

1. Contact our customer service for return authorization
2. Provide order details and reason for return
3. Receive return merchandise authorization (RMA)
4. Ship products back using approved method
5. Refund or replacement processed upon inspection

8.3 Return Shipping

8.4 Refund Processing

Approved refunds will be processed within 5-10 business days using the original payment method. Refund amounts may be adjusted for return shipping costs and restocking fees where applicable.

9.1 Product Warranty

We warrant that our products will be free from defects in materials and workmanship under normal use and conditions.

9.2 Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear
• Damage from misuse or abuse
• Damage from accidents or road hazards
• Improper installation or maintenance
• Use in racing or extreme conditions

9.3 Disclaimer

10.1 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QINGDAO ZHENGYA RUBBER INDUSTRIAL CO.,LTD BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.

10.2 Maximum Liability

Our total liability to you for any claim arising from or relating to these terms or our services shall not exceed the amount paid by you for the specific product or service that is the subject of the claim.

10.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• War, terrorism, or civil unrest
• Labor strikes or disputes
• Supply chain disruptions
• Pandemics or health emergencies

11.1 Negotiation

In the event of any dispute, controversy, or claim arising out of or relating to these terms, the parties agree to first attempt to resolve the dispute through good faith negotiation.

11.2 Mediation

If negotiation fails, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator.

11.3 Arbitration

Any dispute that cannot be resolved through negotiation or mediation shall be settled by arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

11.4 Jurisdiction

The arbitration shall take place in Qingdao, China, and shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

12.1 Applicable Law

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

12.2 International Trade

For international transactions, the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply where applicable.

12.3 Compliance

Both parties agree to comply with all applicable export control laws and regulations, including those of China, the United States, and the European Union.

12.4 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

If you have any questions about these Terms of Service, please contact us: