Privacy Policy

1. Overview

Qingdao Zhengya Rubber Industrial CO.,LTD ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

GDPR Compliant

CCPA Compliant

PIPEDA Compliant

Australian Privacy Act

Important Notice

This policy applies to all users worldwide and incorporates requirements from major privacy regulations. Depending on your location, you may have additional rights under local privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

Contact Information

Name and surname
Email address
Phone number
Company name and position
Business address

Business Information

Product inquiries and quotes
Order history and preferences
Business requirements and specifications
Payment information (processed by third-party providers)

Communication Data

Messages sent through contact forms
Email correspondence
Chat messages and support tickets
Survey responses and feedback

2.2 Information Automatically Collected

Technical Data

IP address, browser type, operating system, device information, screen resolution

Usage Data

Pages visited, time spent on site, click patterns, referral sources

Location Data

General geographic location based on IP address (country/region level)

3. How We Use Your Data

We process your personal data for the following purposes:

Business Operations

Processing inquiries and providing quotes
Managing customer relationships
Fulfilling orders and providing customer support
Processing payments and managing accounts

Communication

Responding to your inquiries and requests
Sending product updates and newsletters (with consent)
Providing technical support and assistance
Sending important notices about our services

Website Improvement

Analyzing website usage and performance
Improving user experience and functionality
Developing new features and services
Conducting market research and analysis

Legal & Security

Complying with legal obligations
Protecting against fraud and security threats
Enforcing our terms of service
Resolving disputes and legal claims

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), UK, and Switzerland, we process your personal data based on the following legal grounds:

Contractual Necessity

Processing necessary to perform our contract with you or take steps before entering into a contract (e.g., processing orders, providing quotes)

Legitimate Interest

Processing necessary for our legitimate business interests, such as improving our services, marketing, and website analytics

Consent

Where you have given explicit consent for specific processing activities (e.g., marketing communications, cookies)

Legal Obligation

Processing required to comply with legal obligations, such as tax requirements and regulatory compliance

5. Data Sharing & Disclosure

We may share your personal data with the following categories of recipients:

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is strictly limited to the purposes outlined above.

6. International Data Transfers

As a Chinese company serving global customers, your personal data may be transferred to and processed in China. We implement appropriate safeguards for international transfers:

Adequacy Decisions

We rely on adequacy decisions by relevant authorities where available

Standard Contractual Clauses

We use EU Standard Contractual Clauses (SCCs) for transfers from the EEA

Technical & Organizational Measures

We implement robust security measures to protect data during transfer and processing

Cross-Border Transfer Notice

By using our services, you acknowledge that your data may be transferred to China, which may not have the same data protection laws as your country. We ensure appropriate protection through contractual and technical safeguards.

7. Your Rights

You have various rights regarding your personal data, depending on your location. These may include:

Right to Access

Request copies of your personal data and information about how we process it

Right to Rectification

Request correction of inaccurate or incomplete personal data

Right to Erasure

Request deletion of your personal data in certain circumstances

Right to Restrict Processing

Request limitation of how we process your personal data

Right to Data Portability

Receive your personal data in a structured, machine-readable format

Right to Object

Object to processing based on legitimate interests or for marketing purposes

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframes required by applicable law (typically 30 days).

8. Region-Specific Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know: Request disclosure of categories and specific pieces of personal information collected
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: Not be discriminated against for exercising your rights
Right to Limit: Limit the use and disclosure of sensitive personal information

Canadian Residents (PIPEDA)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act:

Right to access your personal information
Right to request correction of inaccurate information
Right to withdraw consent (where consent is the legal basis)
Right to file a complaint with the Privacy Commissioner of Canada

Australian Residents

Under the Australian Privacy Act 1988, you have the right to:

Access your personal information
Request correction of inaccurate information
Make a complaint to the Office of the Australian Information Commissioner
Seek compensation for damage caused by breach of privacy

New Zealand Residents

Under the New Zealand Privacy Act 2020, you have rights to:

Access your personal information
Request correction of your personal information
Complain to the Privacy Commissioner
Have your information used only for the purpose it was collected

Nordic Countries

Residents of Nordic countries (Norway, Sweden, Denmark, Finland, Iceland) benefit from GDPR protections plus additional national privacy laws with enhanced data subject rights.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage.

10. Data Security

We implement comprehensive security measures to protect your personal data:

Encryption

Data transmission protected by SSL/TLS encryption. Sensitive data encrypted at rest.

Access Controls

Strict access controls ensure only authorized personnel can access personal data.

Secure Infrastructure

Servers hosted in secure data centers with physical and digital security measures.

Regular Monitoring

Continuous monitoring for security threats and vulnerabilities.

Data Breach Notification

In the unlikely event of a data breach affecting your personal data, we will notify you and relevant authorities within the timeframes required by applicable law (typically within 72 hours of discovery).

11. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Customer Data

Active customers: Duration of business relationship plus 7 years for legal requirements

Inquiry Data

Non-customers: 3 years from last contact or until consent is withdrawn

Marketing Data

Until consent is withdrawn or 2 years of inactivity

Website Analytics

Aggregated, anonymized data: Up to 4 years for analysis purposes

After the retention period expires, we securely delete or anonymize your personal data. Some data may be retained longer if required by law or for legitimate business purposes.

12. Contact Information

Data Controller

Qingdao Zhengya Rubber Industrial CO.,LTD

Licha Town, Qingdao City
Shandong Province, China 266000

Privacy Officer

Email: privacy@zenyaretyre.com

Phone: +86 159 6693 1211

Privacy Requests

For all privacy-related inquiries and requests:

Email: zenyaretyre@gmail.com

Subject: "Privacy Request"

Response Time

We aim to respond to all privacy inquiries within 30 days (or sooner as required by applicable law). For complex requests, we may extend this period by an additional 60 days with notification.

Supervisory Authorities

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction:

EU/EEA: Your local Data Protection Authority
UK: Information Commissioner's Office (ICO)
Canada: Privacy Commissioner of Canada
Australia: Office of the Australian Information Commissioner (OAIC)
New Zealand: Privacy Commissioner

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email if you have provided your email address
Post a notice on our website highlighting the changes
For significant changes, request your renewed consent where required by law

Continued Use

Your continued use of our website and services after any updates to this policy constitutes acceptance of the revised policy, unless otherwise required by applicable law.